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← All capabilities02 / Experience Systems

Experience Systems

Make your brand
something people experience.

We translate brand direction into the places, platforms and touchpoints people use. The work connects how your organisation looks with how people navigate, interact and feel.

Discuss your project
Illustrative concept for Experience Systems
Illustrative concept · not a client project
When this is useful

Your premises, website or customer journey feels disconnected from the organisation you want people to recognise—or people struggle to find their way, use a service or understand an environment.

What we work towards

Coherent physical and digital touchpoints, supported by practical design specifications and implementation guidance.

Services within Experience Systems

What you can commission.

01

Environmental branding

Express the brand through meaningful graphics, materials and interventions in the built environment.

Depending on your scope

Site assessment; environmental graphic concepts; wall and glass graphics; reception and visitor touchpoints; artwork and implementation specifications.

02

Wayfinding & signage

Help people understand where they are, where they need to go and what they need to do.

Depending on your scope

Wayfinding strategy; location and sign schedules; sign families; directional, identification and safety-sign artwork; production specifications.

03

Workplace & branded environments

Bring a consistent brand experience to workplaces, customer-facing spaces, exhibitions and service settings.

Depending on your scope

Spatial brand concepts; visitor and employee touchpoint plans; material and graphic direction; coordination with appointed interior, facilities and installation specialists.

04

Website design & development

Build a digital presence that explains your organisation clearly and helps visitors complete useful tasks.

Depending on your scope

Content structure; responsive design; agreed CMS implementation; enquiry journeys; launch checks and handover. Hosting and ongoing maintenance are defined in the scope.

05

UX/UI & customer journeys

Understand how people interact with a service and design clearer paths through it.

Depending on your scope

Audience and task review; journey maps; information architecture; wireframes; interface designs; prototypes and agreed usability checks.

06

Branded merchandise & corporate gifts

Carry the brand into useful, well-considered objects for staff, customers, partners and events.

Depending on your scope

Product curation; branding concepts; specification and sourcing; sample coordination; production and fulfilment where agreed. Availability and product quality are confirmed before procurement.

Clear responsibilities

Architectural, structural, electrical and other regulated specialist work is delivered by the appropriate appointed professionals. Fabrication, installation, procurement, hosting and maintenance are included only where expressly agreed.

Your next step

Start with
the right question.

Tell us the challenge, your priorities and what needs to change.
We’ll define the scope and next step with you.

Talk to Argillic